Refund policy

REFUND/EXCHANGE POLICY

All sales are final, as we don't offer refunds. Please note all item descriptions, pictures, and size charts before making a purchase. You can also ask any questions prior to purchasing at hello@thenostalchicashop.com.

If you paid for an item that sold out, a full refund for that item will be issued to you. Please note it can take up to 7-10 business days for the refund to reflect on your account/card/ method of payment. This is the only exception for a refund aside from an order cancellation (please see CANCELLATIONS further below).

Exchanges

If you received the wrong item and/or wrong size from what you ordered on your order confirmation email, or if the item is defective, please contact us at hello@thenostalchicashop.com so we can assist you right away!

If you received the wrong item and/or wrong size than what is on your order confirmation email, we will gladly replace said item/s for you within 7 days of delivery and cover shipping. Original items received must not be worn, washed, or used and will have to be returned (we will cover shipping). If we receive original items that have been worn, washed, or used, then you will not receive a replacement and you will be notified via email.

If an item is defective, it needs to be reported to us within 48 hours of delivery and must not be worn, washed, or used. After reporting to us, we will ask for photos and assess if we can do an exchange for you. If so, we will notify you by email and send a replacement of that item and cover shipping. Please note the term "defective" strictly applies to a manufacturing defect. If the item was damaged and/or altered anywhere from the start of transit to after delivery to you/the customer, then this does not apply as a defective item.

CANCELLATIONS

We understand you sometimes need to make changes. If you need to cancel your order, please email us at hello@thenostalchicashop.com within 24 hours of date of purchase with your order #, and a full refund will be issued to you. Please note it can take up to 7-10 business days for the refund to reflect on your account/card/ method of payment.